Privacy Policy

1. Who we are

eXLOG LTD
Wolverhampton, West Midlands
WV9 5RR
United Kingdom

Email: exlogpartners@gmail.com
Telephone: 0333 090 3232
Website: e-xlog.com

eXLOG LTD is the controller of personal information collected through this website and through our direct dealings with customers.

2. Information we collect

When you contact us or request a quotation, we may collect:

• your name;
• company name;
• email address;
• telephone number; and
• information contained in messages you send us.

For delivery quotations and services, we may also collect collection and delivery locations or postcodes, collection dates and times, delivery deadlines, load descriptions, pallet or item quantities, weights, dimensions, vehicle requirements, tail-lift requirements, special delivery requirements and other information reasonably required to assess or carry out the delivery.

Limited technical information may also be processed for website security and operation, including IP addresses, request times and server logs.

Please avoid including sensitive personal information in free-text fields unless it is genuinely necessary.

3. How we use your information

We may use personal information to:

• respond to enquiries;
• prepare and provide quotations;
• assess suitable vehicle requirements;
• arrange and manage collections and deliveries;
• communicate with customers before, during and after a delivery;
• provide customer support;
• maintain business and operational records;
• protect our website and systems from misuse or fraud;
• comply with legal and regulatory obligations; and
• deal with complaints, disputes or legal claims.

We do not sell personal information.

Submitting a quote request does not guarantee a price, vehicle availability or confirmed booking. Our team reviews the information provided before confirming any service.

4. Lawful bases for processing

Depending on the circumstances, we may process personal information because:

Contract: it is necessary to take steps at your request before entering into a contract or to perform a contract with you.

Legitimate interests: it is reasonably necessary for operating and protecting our logistics business, responding to enquiries, communicating with customers and maintaining appropriate business records.

Legal obligation: processing is necessary for us to comply with applicable legal requirements.

Consent: where we specifically request your consent for a particular purpose.

5. Who we share information with

We may share information with service providers that support our website and business operations, including:

• Google Cloud and Firebase;
• Google services used for business records, spreadsheets and email;
• Resend for transactional website emails;
• courier, transport and delivery partners;
• dispatch or operational platforms;
• professional advisers where necessary; and
• public authorities where disclosure is legally required.

Where information is provided to delivery partners or operational systems, we aim to provide only the information reasonably necessary to perform the relevant job.

6. International processing

Parts of eXLOG's website infrastructure are hosted and processed in the United Kingdom. However, some third-party service providers may process or store personal information outside the UK.

Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards or lawful transfer arrangements are in place where required by UK data protection law.

You may contact us if you would like further information about international processing relating to your personal information.

7. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

Retention may depend on whether a quotation becomes a delivery, the length of the customer relationship, accounting and tax requirements, contractual obligations, complaints or disputes, potential legal claims and applicable legal requirements.

Information that is no longer reasonably required will be deleted, anonymised or securely disposed of where appropriate.

8. Security

We use reasonable technical and organisational measures designed to protect personal information against accidental loss, unauthorised access, alteration, disclosure or misuse.

The website uses HTTPS encryption and server-side processing for quote and contact submissions. Access to business systems and records is limited to people who require it for legitimate business purposes.

No internet-based system can be guaranteed to be completely secure.

9. Your rights

Depending on the circumstances, UK data protection law may give you rights including the right to:

• access personal information we hold about you;
• correct inaccurate or incomplete information;
• request deletion of your information;
• request restriction of processing;
• object to certain processing;
• request data portability in certain circumstances; and
• withdraw consent where processing is based on consent.

To exercise a data protection right, contact exlogpartners@gmail.com.

We may need to verify your identity before responding.

If you are unhappy with how your information has been handled, you also have the right to complain to the Information Commissioner's Office (ICO).

10. Automated recommendations

Our website may use information about a proposed delivery to assist with recommending an appropriate vehicle.

These recommendations are for guidance only and do not constitute a confirmed quotation, booking or guarantee of availability.

We do not currently use solely automated decision-making that produces legal or similarly significant effects on individuals.

11. Changes to this policy

We may update this Privacy Policy where our website, services, technology, suppliers or legal obligations change.

The latest version will be published on e-xlog.com together with the date it was last updated.

12. Contact us

eXLOG LTD
Wolverhampton, West Midlands
WV9 5RR
United Kingdom

Email: exlogpartners@gmail.com
Telephone: 0333 090 3232